Terms and Conditions

These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or purchasing from our site, you agree to be bound by these Terms. Please read them carefully.

1. General Information
  • This website is operated by NavaRugs ("we," "us," or "our").
  • If you have any questions, you can reach us through our contact page.

Name trader: NavaRugs
Registered address: Karl-Marx-Str. 156, 12043 Berlin, Germany
Email address: info@navarugs.com
VAT identification number: DE363931575

2. Products and Services
  • All products on our website are described as accurately as possible. However, we do not guarantee that the descriptions are entirely error-free.
  • We reserve the right to discontinue or modify any product or service without prior notice.

3. Orders
  • By placing an order, you are offering to purchase a product under the terms of this agreement.
  • Once your order is placed, you will receive an order confirmation. This does not constitute acceptance of your order.

4. Prices and Payments
  • All prices are listed in EUR and include applicable taxes, unless otherwise stated.
  • We accept almost all popular payment methods. If preferred method is missing, please contact us.
  • Payment is required before the shipment of goods.

5. Shipping and Delivery
  • Delivery is free at all times—there are no shipping fees for any order, regardless of location.
  • We ship to Germany, The Netherlands, Belgium and Luxembourg. Delivery times may vary depending on your location.
  • We are not responsible for any customs fees or import taxes that may apply to international shipments.
  • Once your order is shipped, you will receive a tracking number (if applicable).

6. Returns and Refunds
  • We offer a 60-day return policy. You may return items within 60 days from the date of delivery if the product is undamaged and stain-free.
  • To initiate a return you can request a shipping label on the Return-page.
  • Refunds will be processed once the returned item is received and inspected you will be reimbursed within 5 - 10 working days.

7. Privacy Policy
  • Your personal information is handled in accordance with our Privacy Policy, which can be reviewed here.

8. Limitation of Liability
  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our products.
  • Our liability is limited to the value of the products purchased.

9. Modifications to Terms
  • We reserve the right to change or update these Terms at any time. Any changes will be effective immediately upon posting on our website.

10. Contact Us
  • If you have any questions about these Terms, please contact us.